You generally have 15–60 days from the delivery date to request a return or refund, with electronics and perishable goods typically allowing only 15 days, and several other items offering till 60 days. To qualify, the product must be in the same condition it was received, with original tags and packaging intact, and accompanied by a receipt or other proof of purchase. If your item arrives damaged, please send us a video of the damage so we can evaluate your claim more efficiently.