Welcome to DreamDen! Your satisfaction is our top priority. To ensure a seamless shopping experience, we’ve outlined our Refund and Return Policy, which reflects our commitment to transparency and excellent service. Please note that DreamDen collaborates with third-party platforms like Dsers, Modalyst, and various suppliers to fulfill and process orders.

General Guidelines for Refunds and Returns

At DreamDen, we aim to address any issues promptly and fairly. Our refund and return policy is structured to ensure clear communication and efficient resolutions.

1. Eligibility for Refund or Return
• Products must be in their original condition, unused, and in the original packaging.
• Requests for refunds or returns must be submitted within 10 days of receiving the product.
• To claim a refund or return for a wrong product received, please submit a video as evidence. This is required to process your request smoothly.
2. Non-Refundable Items
• Items categorized as final sale or customized products may not be eligible for refunds unless defective or damaged upon arrival.
• Digital goods, if applicable, are non-refundable after delivery.
3. Proof of Purchase
• A valid order number or receipt is required for processing any refund or return requests.

Dependent on Third-Party Platforms

As a platform, DreamDen relies on Dsers, Modalyst, and other suppliers to fulfill and process orders. This collaboration influences our refund and return process as follows:

1. Processing Timeframes
• Refunds and returns may take 7-14 business days to process due to coordination with third-party platforms and suppliers.
• Once approved, refunds are credited to the original payment method.
2. Supplier Policies
• Refunds and returns are subject to supplier-specific policies via Dsers, Modalyst, or other partners.
• DreamDen acts as a liaison between customers and suppliers, ensuring smooth communication and resolution.
3. Shipping Costs
• Depending on the supplier’s policies, customers may be responsible for return shipping costs unless the product is defective or incorrectly delivered.

How to Initiate a Refund or Return

1. Contact Us First
• Email us at info@dreamden.ai with your order details, issue description, and supporting images (if applicable).
• Include your order number for faster resolution.
2. Wait for Approval
• Once we receive your request, we will contact our partners (Dsers, Modalyst, or respective suppliers) to verify eligibility.
• You’ll receive an update within 3-5 business days regarding the next steps.
3. Return Instructions
• If approved, you’ll receive instructions on how and where to return the product.
• For defective items, we will coordinate with the supplier for a replacement or refund.

Exceptions to the Policy

While we strive for perfection, some factors may fall outside our control due to our dependency on external platforms:

• Delayed Responses: Occasionally, supplier processing times may cause delays.
• Limited Stock: Some items may be out of stock and cannot be replaced; in such cases, refunds will be issued.
• Shipping Damage: Claims for damaged items must be supported with photographic evidence upon delivery.

Need Assistance?

Our customer support team is here to help! If you have questions about your refund or return, feel free to contact us at info@dreamden.ai

Why Choose DreamDen?

At DreamDen, we value your trust and strive to provide a hassle-free shopping experience. Our partnership with platforms like Dsers and Modalyst allows us to offer a wide range of products, but it also means adhering to their policies for refunds and returns. We are committed to being your advocate, ensuring fairness and satisfaction at every step.

Thank you for choosing DreamDen!