At DreamDen, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit or shop on the DreamDen Shopping page, which features dropshipping products from platforms like Modalyst, Dsers, and others.

Personal Information We Collect

When you interact with our Shopping page, we may collect the following personal information:

• Account Registration: Your name, email address, and password to create and manage your account.
• Order Information: Details such as billing address, shipping address, phone number, and payment method to process your purchases.
• Dropshipping Data: Product availability, pricing, and fulfillment details from third-party platforms to complete your orders.
• Site Interaction Data: Your browsing activities, preferences, and cookies to enhance your shopping experience.

We collect this information directly from you or via our integrated partners, ensuring the smooth functioning of our services.

How We Use Your Personal Information

We use your personal information to provide the best possible shopping experience. This includes:

Order Fulfillment:

• Processing and confirming your orders.
• Communicating your order details with suppliers for shipping and delivery.
• Sending order confirmations, tracking details, and delivery updates.
• Managing returns, refunds, or exchanges as necessary.

Customer Support:

• Responding to your queries, requests, or complaints.
• Offering personalized solutions to resolve issues.

Site and Service Improvement:

• Personalizing your shopping experience.
• Analyzing user behavior to optimize site performance and add features.

Compliance and Record Keeping:

• Ensuring compliance with legal and tax obligations.
• Maintaining transaction records for auditing and service improvement.

Third-Party Services

To ensure order fulfillment and inventory management, DreamDen collaborates with third-party platforms such as Modalyst and Dsers. Your order details may be shared with these platforms to process and deliver your purchases. While we strive for accuracy and reliability, DreamDen is not responsible for:

1. The unavailability or delays of products from third-party suppliers.
2. Errors in product descriptions, pricing, or stock availability from these suppliers.
3. Losses or damages arising from third-party fulfillment services.

For transactions, we use secure payment gateways, ensuring that sensitive financial data (such as credit card information) is encrypted and not stored on our servers.

Data Retention

We retain your personal information only as long as necessary for order fulfillment, legal compliance, and customer support. You can delete or update your account details through the "Account Settings" section or contact us directly for assistance.

Cookies

DreamDen uses cookies and similar technologies to:

• Save your preferences and enhance usability.
• Track order statuses and browsing behavior for personalized experiences.
• Improve the efficiency of our site’s features and tools.

You can manage cookie settings through your browser, though some site features may not function optimally if cookies are disabled.

Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Request information about how your data is used.

European residents have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and objection to data processing for certain purposes.

Order Fulfillment Policies

Processing and Delivery:

• Orders are processed promptly after confirmation, with estimated delivery times provided at checkout.
• Fulfillment relies on third-party suppliers; we are not liable for delays caused by these suppliers or unforeseen logistical issues.

Stock Availability:

• We aim to provide up-to-date stock information; however, occasional discrepancies may occur due to the nature of dropshipping.
• In cases of unavailability, customers will be notified promptly, and refunds or alternative solutions will be offered.

Returns and Refunds:

• DreamDen facilitates returns and refunds in accordance with supplier policies.
• Requests for returns must be initiated within the specified time frame mentioned in your order confirmation.

Legal Disputes

All disputes, claims, or controversies arising from your use of the DreamDen Shopping page will be governed by the laws of the state of Delaware, USA.

Changes to This Policy

DreamDen may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be communicated via our website.

Contact Us

For questions, feedback, or privacy-related concerns, please reach out to us at info@dreamden.ai